FAQ

Products

Where can I buy Mak Tok Products?

You can buy our products on our website, Ocado and Amazon.

We are also stocked in a range of independent delis and farm shops. You can see our stockists here.

We are always looking for new stores to stock in, and are open to discussions, so do share our details if you think there is a perfect match for Mak Tok’s products!

Are the products made in Malaysia?

No, our products are made in the UK. Mak Tok’s flavours are Malaysian in origin. Every Chilli Paste has flavours from different regions in Malaysia.

Are your products suitable for vegans?

Satay Chilli Paste, Sweet Chilli Paste, Fire Chilli Paste and the Rendang Chilli Paste are suitable for Vegans.

 

The Signature Chilli Paste is not because it contains fish sauce and shrimp paste.

How can I cook with the products?

The Chilli Pastes are perfect for marinades, adding to stir-frys, dips and BBQs.

 

For some inspiration, please click here for some recipes!

How should I store the chilli paste?

Just store it in a cool dark place away from sunlight. The shelf life is usually between 12-18 months unopened from date of manufacture. Refrigerate once opened and consume within two months.

Should I be aware of any potential allergies in the products?

The Satay Chilli Paste contains peanuts, so please be aware of this.

 

The Signature Chilli Paste contains Crustaceans and fish.

 

Full ingredients lists are on the packaging.

Will there be any sales/offers, and how can I know the updates?

Yes, we offer regular promotions which are available on our website. To keep up to date with this and competitions, follow us on social media here. You can also subscribe to our newsletter for the latest Mak Tok information here.

Delivery

I've just placed an order. How long will delivery take?

Usually delivery should take between 3-5 working days. We usually despatch your order the same working day if you placed your order before 11 am.

Which courier do you use?

Our partner couriers are Royal Mail, DHL, DPD, and Parcel Force.

For UK orders:

  • up to 4 jars, we use Royal Mail 48.
  • 5 jars and more, we use DHL.

For international orders, we use either one of our courier partners that cover the specific address the best.

Where is my order?

Sometimes your order may take longer than usual (especially during the COVID-19 crisis). Please be assured that our courier partner is doing all they can to ensure your order will be with you as soon as possible. If you would like to track your order is, please click on the link you are sent by our courier partner. If you don’t have one, please get in touch with us at [email protected]

How much is delivery?

Delivery is £3.50, but if you order 4 or more jars, UK delivery is free!

Can you deliver internationally?

Yes via our courier partner DHL, DPD and Parcel Force.

What if the products I received have some damage?

Please let us know via email at [email protected] and we will do our best to assist you. It would be really helpful if you could include pictures of the damaged product and the state of the box.

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